Do my points expire?
Yes — they expire after 1 year

Where can I use my points? (Kingdom, Beacon, Swan)
You can use them at Kingdom Café, The Swan Kitchen, and The Beacon

Can I use my points at Kingdom towards Flourish, MZ9, Hot Box?
Not for these, as they’re run separately

Do my points have to cover the full bill?
Not at all — you can use any amount of points you like towards your bill

Can I use my points towards a stay at The Beacon?
No, this isn’t included

Can I collect points when booking a stay at The Beacon?
No, stays don’t accrue points

Can I collect points when booking an Event?
No, events aren’t included

Can I collect points when booking a Wedding?
No, weddings aren’t included

Can I earn points from my PDR bill?
Yes — food and drinks only (room hire and service charges excluded)

Can I use my points towards my PDR bill?
Yes, you can

Can I use my points towards a Wedding or Event?
No, these can’t be paid with points

Can I use my points for Chapel Down tours?
Unfortunately not, as this is a separate business

Can I earn points from Chapel Down tours?
No, these aren’t included

Can my guests use the monthly app offer at our Wedding/Event?
No, this can’t be used for events or weddings

Can I use my points on special dates (Mother’s Day, Christmas, etc.)?
Yes — points are valid on all listed special days and bank holidays

Do I get birthday rewards or bonus points?
Yes — you’ll receive a notification around your birthday

Can I use points at pop-up events (e.g. Friday Fire’s, Supper Clubs)?
Yes for pay-on-the-day events like Friday Fire’s
Not for pre-paid events such as Supper Clubs, as these are managed separately by I’ll Be Mother

How often does the Loyalty App offer change?
It updates monthly

I forgot to use my Loyalty App — can I still get my points?
Yes, you can still claim them

I’m missing points from a visit — what should I do?
Just contact the venue and they’ll take your details and pass them on for you

Can I use points with the App offer at the same time?
Yes, you can combine them

Can I earn points when buying a gift card or e-voucher?
No, these aren’t included

How long do points take to appear?
Usually within 24 hours