TERMS + CONDITIONS

 
 
 
 

Payment Transactions

All online payment transactions are handled by a third party payment called Stripe, whose secure transaction processing environment meets industry standards. We do not process any credit cards details on our own website and any cardholder data is secured on their website. For more information please visit Stripe.

Bookings for large parties / Cancellation Policy

We take advance deposits from the credit/debit card details for functions* when you secure your booking. Your deposit will be deducted from the final bill.

* Function Bookings

Hoast a Roast – £100 deposit

Cellar Room – £500 deposit; guests below 20 there is an additional room hire cost at £150

Card Room – £100 deposit

Table Bookings for 6 or more / Cancellation policy

For restaurant bookings of six or more we reserve the right to charge a cancellation fee for any booking that is cancelled within a 24 hour period of your booking. For all bookings, we advise that you contact us at least 48 hours prior to your arrival date for any changes such as guests numbers. This will avoid a £10 per person charge to your credit/debit card.*

* We will notify you if any charges/cancellation fee is applied via stripe.

Table Booking / Cancellation Policy

For five guests or below, please note that the time you have booked is when we need you to be sat at the table. If you would like drinks beforehand please arrive with sufficient time to allow us to seat you on schedule. Normally 30 minutes is ideal. If you are running late please contact us and let us know to avoid cancellation of your booking. If you need to cancel we would like 48 hours notice by calling 01892 524252 or please check your reservation email to cancel.